Terms of Service

Welcome to Hello Charla! These Terms of Service ("Terms") govern your use of the Hello Charla mobile application (the "Service") operated by Rhys Holdings LLC ("we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using Hello Charla, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Service.

2. Description of Service

Hello Charla is an AI-powered language learning application that provides:

• AI conversation practice and roleplay scenarios
• Real-time voice translation assistance
• Conversation recording and transcription
• AI tutoring and language feedback
• Flashcard creation and spaced repetition learning
• Progress tracking and personalized learning goals

3. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

You must be at least 13 years old to create an account and use the Service.

4. Subscriptions and Payments

Free Trial

Hello Charla offers a free tier with limited access to features. This allows you to experience the core features before subscribing.

Premium Subscription

Premium subscriptions unlock full access to all features. Subscription options include:

• Monthly: $14.99 per month
• Annual: $99.99 per year (best value)

Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually). Payment is processed through your Apple App Store or Google Play Store account.

Cancellation

You may cancel your subscription at any time through your device's app store settings. Cancellation will take effect at the end of the current billing period. You will retain access to premium features until the end of your paid period.

Refunds

Refunds are handled according to the policies of the Apple App Store or Google Play Store where you made your purchase. Please contact the respective app store for refund requests, or reach out to us at support@hellocharla.com and we'll assist you.

5. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Upload malicious code or content
• Impersonate any person or entity
• Use the Service to harass, abuse, or harm others
• Reproduce, duplicate, or exploit the Service for commercial purposes without permission
• Use automated means to access the Service without our consent

6. Voice Recording Consent

We process voice data solely to provide language learning services, including transcription, translation, and feedback. See our Privacy Policy for details on how we handle your voice data.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Rhys Holdings LLC and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of any content you create using the Service (such as recorded conversations and flashcards). By using the Service, you grant us a limited license to process and store this content solely to provide and improve the Service.

8. AI-Generated Content

Hello Charla uses artificial intelligence to provide language learning features. You acknowledge that:

• AI-generated content may contain errors or inaccuracies
• The Service is a learning tool, not a substitute for professional language instruction
• AI responses are generated based on patterns and may not always be contextually appropriate
• You should verify important translations with qualified professionals when needed

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RHYS HOLDINGS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Rhys Holdings LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account data (subject to legal requirements)
• All provisions of these Terms that should survive termination will survive

You may delete your account at any time through the app settings or by contacting us.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Illinois.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms in the app or sending you a notification. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Contact Us

If you have any questions about these Terms, please contact us: