Privacy Policy

Rhys Holdings LLC ("we," "our," or "us") operates the Hello Charla mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Personal Information

When you create an account, we may collect:

• Email address
• Name (optional)
• Profile preferences (native language, target language)
• Learning goals and progress data

Voice Data

Specifically, voice recordings are:

• Processed in real-time to generate transcriptions and feedback
• Used to provide pronunciation corrections and language suggestions
• Stored only as text transcriptions for your conversation history
• Never sold to third parties or used for advertising

Usage Data

We automatically collect certain information when you use the Service, including:

• Device information (type, operating system, unique device identifiers)
• App usage patterns (features used, session duration, learning progress)
• Performance data (crash reports, error logs)

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process voice recordings for language learning feedback
• Personalize your learning experience
• Track your progress and generate study materials
• Send you updates, notifications, and support messages
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Third-Party Services

We use trusted third-party services to operate Hello Charla:

• Auth0: For secure authentication and account management
• OpenAI: For AI-powered language processing and text-to-speech
• Supabase: For secure data storage
• RevenueCat: For subscription management
• Apple/Google: For in-app purchases and app distribution

These services have their own privacy policies governing their use of your data.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Specifically:

• Voice recordings: Processed in real-time and not stored in audio form
• Transcripts: Retained until you delete them or your account
• Learning data: Retained until you delete your account
• Account information: Retained until account deletion

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication protocols, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, please contact us at support@hellocharla.com.

7. Children's Privacy

Hello Charla is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: